Turn Your Garbage Into Gold

We all have garbage. Some of it we can see. Most of it is we can’t. Customer complaints are as much garbage as a discarded Starbucks cup. The way we deal with our garbage reveals how we view ourselves, our customers, our culture, and our purpose.

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Andrew Robinson
Your Competition is NOT Your Enemy

Rivals, competition, and enemies—we all have them. The problem is that we confuse the three. In our confusion we misdirect precious time, attention, and resources, which contributes to malaise, frustration, and underperformance. 

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Andrew Robinson
Walk In Stupid

There are leaders and entire companies that value people who ask stupid questions. They’re the ones driving innovation: LEGO, Pixar, Patagonia, IDEO, and many others.

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Andrew Robinson